Our courier will deliver your items Monday through Friday to the delivery address you submitted when you placed the order. All deliveries must be signed upon receipt. However, it does not have to be you who sign it. Somebody from the same address such as a family member, friend, receptionist etc. or a neighbour can sign for your parcel.
Our courier will make at least two redelivery attempts. At each attempt our courier will leave you a card which provides you with details for redelivery and also collection, if possible. The courier will typically keep a parcel for up to 7 days before returning it to sender as undelivered. Note that our courier also may deliver to your neighbours, where appropriate.
We always aim to deliver within the timeframes listed below:
| Country | Delivery lead time (Working days) |
|---|---|
| Austria | 2-3 days |
| Belgium | 1-2 days |
| Denmark | 2-3 days |
| Finland | 3-4 days |
| France | 2-3 days |
| Germany | 1-2 days |
| Italy | 2-3 days |
| Netherlands | 2-3 days |
| Norway | 4-7 days |
| Spain | 3-4 days |
| Switzerland | 4-7 days |
| Sweden | 3-4 days |
| UK | 2-3 days |
The cost of shipping is:
| Country | Standard Shipping |
|---|---|
| Austria | EUR 6,95 |
| Belgium | EUR 6,95 |
| Denmark | DKK 59,00 |
| Finland | EUR 6,95 |
| France | EUR 5,95 |
| Germany | EUR 3,95 |
| Italy | EUR 6,95 |
| Netherlands | EUR 6,95 |
| Norway | NOK 330,00 |
| Spain | EUR 6,95 |
| Sweden | SEK 69,00 |
| Switzerland | CHF 55,00 |
| UK | GBP 5,95 |
We offer free standard delivery for countries within EU if your purchase exceeds the following threshold is:
| Country | Threshold for Free Shipping |
|---|---|
| Austria | EUR 130,00 |
| Belgium | EUR 130,00 |
| Denmark | DKK 1000,00 |
| Finland | EUR 130,00 |
| France | EUR 130,00 |
| Germany | EUR 130,00 |
| Italy | EUR 130,00 |
| Netherlands | EUR 130,00 |
| Spain | EUR 130,00 |
| Sweden | SEK 1000,00 |
| UK | GBP 120,00 |
Once your parcel reaches your country, it will be handed over to an internal postal service, according to standard delivery procedures. At the moment we only offer standard delivery.
Shipping will be automatically calculated on the Checkout page when you confirm the delivery destination, so you know how much it will cost before you complete your order.
topWe currently ship to the following countries:
We are sorry, but if your country is not on the list, we currently cannot ship to it.
Unfortunately, for security reasons we cannot ship to neither P.O. boxes nor BFPO.
topAll customs and import charges are calculated
according to your shipping destination and itemized on
the Order Summary page. All countries are shipped to on
a DDP (Delivery Duty Paid) basis, which means that all
relevant customs and import charges will be included in
the total order price at check out.
However, if taxes and duties have been levied on top of your order, please get in contact with Customer Service for assistance.
topAs soon as your order has been sent out, we will send an email to let you know.
If you do not receive your order within the specified delivery time, please contact Customer Service, and we will look into it.
If you created an account before you submitted your order, you can track your orders by visiting "My Account" and clicking "Order history". There you can review your past orders and the status of your current order.
If you did not create an account, or if you signed up after placing your order, you will not be able to see the order status. If your order has not been delivered within the given timeframe, please contact our Customer Service Team who will track it down for you.
topWe do not want our customers to receive items that are anything less than top quality, so if you believe anything in your order is defect, please get in touch with our Customer Service team straight away. We aim to help you as fast as possible.
Please contact us as soon as you discover any fault, so we can help you.
Please contact Customer Service straight away, and let us know the following details:
If you have received an incorrect item, we sincerely apologize.
Please contact Customer Service straight away, and let us know the following details:
If the delivery note says an item should be in your parcel but it is not, please get in touch with Customer Service. Let us know the order number and the product code or product name of the item you wanted, and we will look into it.
We will usually be able to send you the item we missed, but on the rare occasion that is not possible, we will quickly refund the money you paid for it
We certainly do. Parcels will be delivered Monday through Friday and must be signed upon receipt by either you or for example a receptionist.
topOnce your order has shipped you can track the progress of the delivery by either: